Refunds and Cancellation
At YouLand, we prioritize transparency and fairness in all our operations, ensuring a seamless experience for our users. Here's a detailed overview of our refunds and cancellation policy for appraisal payments processed through Stripe:
Refunds
Eligibility: A refund request for the appraisal payment can be made before the appraisal begins.Processing: Refunds will be handled according to the terms and conditions agreed upon during the payment process.How to Request: To initiate a refund, contact our customer support team at (833)-968-5263.Cancellation
Before Appraisal: Appraisal payments can be canceled if the request is made before the appraisal process starts.After Appraisal Commences: Once the appraisal process has begun, cancellations may not be possible, and fees or charges may apply.How to Cancel: For cancellation requests, please contact our customer support team at (833)-968-5263.Exceptions
Special Circumstances: Exceptions to our refund and cancellation policy may be considered on a case-by-case basis.Review Process: Each exception will be reviewed to ensure a fair and equitable resolution for all parties.Communication
Open Dialogue: We encourage users to reach out with any questions, concerns, or special circumstances regarding refunds or cancellations.Support Team: Our dedicated customer support team is ready to assist and address any inquiries promptly.Note
Scope: This policy specifically covers appraisal payments processed through Stripe and does not include our loan services.Policy Updates: We reserve the right to amend or update this policy as needed. Any changes will be reflected on our website.For further assistance or clarification, please contact us. Your satisfaction is our priority at YouLand.
